Service

Customized solutions

Our passion

For us, customized solutions are more than just a task - they are a welcome challenge that we take on with passion.

Sustainable customer loyalty through high standards

Our primary objective is to build long-term customer loyalty.

We achieve this through:

- High quality standards: strict in-house controls guarantee the best results.

- A high delivery capability: we are committed to being reliable and fast.

- Innovative investments: We continually invest in innovative products and services.

We give absolute priority to the individual wishes of our customers

Customer requests and special productions are our main focus. Wear parts, spare parts or components - we have the solution. We are here to help you, even if you don't know the name or brand. A workshop sketch and dimensions are all we need to get you the wear part, spare part or component you need. We look forward to your call and remain at your disposal. Consult us today! Experience quality and service at the highest level - contact us and let´s make your projects a success together.

Looking forward to hear from you!
+49 (0) 51 30 - 60 72 0

Returns

Please complete the returns form in full.

Indicate the items you wish to return and the reason for the return. Please send the completed form via the web shop (for customers with access) or by email to retoure[at]industriehof.com

Please include a copy of the form in the return shipment (this will help us to identify the returned goods)

Customers are responsible for return shipping costs using their preferred carrier

Restocking fees for returned goods

Warranty

We sincerely apologize that an item did not arrive in perfect condition. Please rest assured that we will handle your request as quickly as possible. To begin the process, please complete the form below to submit your claim.

We also kindly ask you to include a copy of the completed claim form with your parcel so that we can identify and process your shipment quickly and efficiently. Should you have any questions or experience any technical difficulties, our IHof team will be happy to assist you at any time.

Collection will be conveniently arranged via DPD or one of our trusted shipping partners. We greatly appreciate your patience while we process your request and sincerely thank you for your understanding.